
Support Analyst Opportunity
3 days ago
Job Title: Product Support Analyst
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We are seeking a highly skilled and detail-oriented Product Support Analyst to join our team. In this role, you will be responsible for providing exceptional customer support to our internal customers across the organization.
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- Provide timely and effective support to our customers through various channels such as email, phone, and chat.
- Troubleshoot and resolve customer issues in a professional and courteous manner.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain knowledge of our products and services to provide accurate information to customers.
- Escalate complex issues to senior support analysts or management as needed.
"> Requirements">
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- Bachelor's degree in Business, Technology, Engineering, or related field.
- Minimum 2 years of experience in a technical support role.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of Agile Execution tools and Workflow Management tools a plus.
"> What We Offer">
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- A competitive salary and benefits package.
- The opportunity to work with a talented and diverse team.
- A dynamic and supportive work environment.
- Professional development opportunities.
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