Customer Service Representative

3 days ago

Chandigarh Mohali, India beBeeCustomerSupport Full time US$ 40,000 - US$ 80,000

We are seeking a dynamic individual to fill the role of Chat and Voice Process Associate, responsible for delivering exceptional customer service across multiple communication channels.

Key Responsibilities
  • Handle customer inquiries, provide support, and resolve issues effectively through live chat and voice calls.
  • Maintain a high level of professionalism, empathy, and efficiency in all customer interactions.
  • Accurately document all customer communications, interactions, and resolutions in our system.
  • Adhere to established communication procedures, guidelines, and quality standards.
  • Identify and escalate complex or unresolved issues to internal teams.
Skills Required
  • Excellent verbal communication skills with a clear and professional speaking voice.
  • Strong written communication skills, with precise grammar and spelling for chat interactions.
  • Active listening and strong comprehension abilities.
  • Exceptional problem-solving and critical thinking skills.
  • Ability to multitask effectively, managing chat conversations while handling voice calls or navigating systems.
About This Opportunity

This role offers the opportunity to work in a fast-paced, dynamic environment, collaborating with team members to share best practices and contribute to overall service improvement. If you possess excellent communication skills, a patient demeanor, and adaptability, we encourage you to apply.

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