Program Event Operations Specialist

3 weeks ago


Mumbai, Maharashtra, India Nielsen Full time
About This Role
The ideal candidate for this position will be responsible for analyzing, delivering, and reporting data to internal teams and clients. This involves working closely with multiple stakeholders to identify and address business needs, as well as providing support for projects of moderate complexity.

Key Responsibilities
  • Meet internal and external Service Level Agreements with high quality and throughput
  • Develop and recommend solutions for process improvements, in addition to supporting the implementation of new processes and programs
  • Work with clients to complete day-to-day business-as-usual activities
  • Support on-call rotations and off-shift availability, as required
  • Perform quality checks to ensure data integrity for clients and downstream systems
  • Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
  • Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
  • Assist Process Lead/Team with user acceptance testing for new software releases

Requirements
This position requires a graduate degree and 2+ years of equivalent work experience. The ideal candidate will have proven data entry skills and experience, as well as the ability to work accurately under deadlines and willing to work outside regular business hours, as required. Additionally, proficiency in Google Tools (Docs, Sheets, Slides) and Microsoft Suite is a must. Strong interpersonal skills and the ability to work effectively with others are also essential.

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