Healthcare Leadership Position

3 days ago


Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,51,00,000
Lead Director - Operations

This role is responsible for overseeing all aspects of Healthcare Revenue Cycle Management operations, ensuring operational efficiency, client satisfaction, and sustained business growth.

The successful candidate will be a strong leader with strategic thinking skills and expertise in managing large teams while fostering strong client relationships.

Key Responsibilities:

  • Optimize operational processes to enhance client satisfaction and build long-term client relationships.
  • Drive expansion initiatives and contribute to business development activities.
  • Plan and manage workloads related to service management and projects, ensuring effective resource allocation.
  • Oversee communication protocols, escalations, risk assessments, and issue resolution.
  • Implement continuous service improvements to enhance efficiency and effectiveness.
  • Strengthen the organizational pyramid structure to optimize performance.
  • Balance customer demands while maintaining alignment with contractual service agreements.
  • Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs).
  • Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes.
  • Manage cost structures, budgeting, forecasting, and Profit & Loss accountability.
  • Ensure high-quality standards and compliance with industry regulations.
  • Lead transition management efforts for operational changes and improvements.
  • Spearhead management initiatives to drive long-term operational excellence.
  • Develop strategies for customer servicing and retention.
  • Maintain sustained margin growth year over year, ensuring financial stability.
  • Build consensus among teams to achieve the organization's vision.
  • Contribute to short- and long-term strategic planning as part of the management team.

Requirements:

  • Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management operations.
  • Experience in managing large teams of professionals.
  • Excellent communication and interpersonal skills.
  • Strong delegation, negotiation, and people management skills.


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