Centralized Services Director

4 weeks ago


Bengaluru, Karnataka, India American Express Global Business Travel Full time

At American Express Global Business Travel, we're looking for a skilled Centralized Services Manager to join our team. As a key member of our Solution, Implementation & Deployment Vertical, you'll play a critical role in supporting the implementation manager by managing internal GBT account setup related activities.

As a Centralized Services Manager, you'll be responsible for managing internal account setup tasks for all new clients, collaborating with multiple key business units to drive efficiencies, and ensuring timely delivery in line with defined SLAs. You'll also be the single point of contact for the implementation manager for specified tasks and use your knowledge and experience to drive best practices aimed at standardization and scale.

Key Responsibilities:

  • Manage internal account setup tasks for all new clients.
  • Collaborate with multiple key business units to drive efficiencies.
  • Ensure timely delivery in line with defined SLAs.
  • Use your knowledge and experience to drive best practices aimed at standardization and scale.

Requirements:

  • English language required.
  • Strong project management and analytical skills.
  • Commercial awareness, influencing, and strong relationship building skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Effective time management, multi-tasking, and prioritization skills.

What We Offer:

  • Flexible benefits tailored to each country.
  • Travel perks, including deals on flights, hotels, cruises, and car rentals.
  • Global tuition assistance and access to over 20,000 courses on our learning platform.
  • Leadership courses and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action. We also offer wellbeing resources to support mental and emotional health for you and your immediate family.

All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

At American Express Global Business Travel, we're passionate about our mission and believe that everyone deserves an opportunity to succeed. If you're excited about our mission and believe you'd be a great fit for our team, please apply. We look forward to hearing from you



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