Retail Operations Manager

The Business Growth Manager plays a crucial role in driving business expansion, operational excellence, and team development across multiple retail outlets within a designated region. This position demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

• P&L Management: Maximize store profitability by working closely with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement while strategically managing operational costs.
• Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to holistic health.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition, focusing on deep product and solution knowledge.
• Customer Experience & Retention: Ensure an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention that translates into increased online sales and brand advocacy.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency reflecting Traya's scientific approach.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of our retail model.
• Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies.
• Audit Management: Be accountable for the successful execution of all internal and external audits within the area, including pre-audit preparation, active participation during the audit process, and diligent follow-up on all audit findings.

Qualifications:

• Bachelor's Degree: In Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is beneficial.
• Experience: 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Leadership Skills: Proven track record in managing Store level P&L and driving financial results. Demonstrated experience in leading and successfully implementing change management initiatives.
• Analytical Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.
• Communication Skills: Exceptional leadership, team-building, and interpersonal communication skills.
• Problem-Solving Skills: Logical decision-making in high-pressure situations, focusing on remedying discrepancies.
• Adaptability: Ability to initiate and manage change effectively within the organization.

Key Competencies:

• Leadership: Proven ability to lead, mentor, and scale large teams (30+ indirect reportees).
• Financial Acumen: Strong P&L management, cost control, and budget oversight.
• Operational Mastery: Deep understanding of retail operations, compliance, and store hygiene.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management: Handle ground-level customer escalations and report them to the business team.
• Problem-Solver: Logical decision-making in high-pressure situations.