
Retail Operations Specialist
7 days ago
This role is responsible for leading functional workshops to gather and analyze business requirements related to retail operations and POS systems, configuring and customizing D365 Commerce POS modules to meet client needs, collaborating with technical teams to ensure seamless integration with other D365 modules, and providing end-to-end support during implementation phases.
- Key responsibilities include leading functional workshops, configuring and customizing D365 Commerce POS modules, collaborating with technical teams, providing end-to-end support, developing functional documentation, troubleshooting and resolving POS-related issues post-deployment, staying updated on Microsoft's roadmap for D365 Commerce, and recommending enhancements.
- Required skills and qualifications include proven experience as a Functional Consultant in Microsoft Dynamics 365 Commerce / Retail, hands-on experience with D365 POS (Modern POS, Cloud POS, Store Commerce), strong understanding of retail business processes including sales, inventory, promotions, and customer management, experience with lifecycle services (LCS), Azure DevOps, and D365 configuration tools, excellent communication and stakeholder management skills, ability to work independently and in a team-oriented environment, and Microsoft certifications in D365 Commerce or related modules.
This role offers opportunities to work closely with stakeholders to ensure solutions align with business goals, stay updated on Microsoft's roadmap for D365 Commerce, and recommend enhancements to improve system efficiency. The successful candidate will have excellent communication and stakeholder management skills, be able to work independently and in a team-oriented environment, and possess Microsoft certifications in D365 Commerce or related modules.
The ideal candidate will have hands-on experience with D365 POS (Modern POS, Cloud POS, Store Commerce) and a strong understanding of retail business processes including sales, inventory, promotions, and customer management. Experience with lifecycle services (LCS), Azure DevOps, and D365 configuration tools is also highly desirable.
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