Customer Service Coordinator

2 weeks ago


Mumbai, Maharashtra, India MiDigiWorld Full time

At MiDigiWorld, we strive to deliver exceptional learning experiences through our online interactive training platform. To achieve this, we need a skilled Customer Support Executive to oversee support-related activities.


This role involves coordinating with our team of executives, customer service team, and other team members. To succeed, you should possess excellent interpersonal and communication skills, as well as a professional appearance.


As a customer support executive, your key responsibilities will include:



  • Managing tasks aligned to representatives offering customer support
  • Overseeing the customer service process
  • Resolving customer complaints
  • Creating policies and procedures
  • Planning training and standardizing service delivery
  • Conducting quality assurance surveys and providing feedback to staff
  • Possessing excellent product knowledge to enhance customer support
  • Maintaining a pleasant working environment for your team

To be successful in this role, you should have:



  • A bachelor's degree in any field
  • Excellent interpersonal, written, and oral communication skills
  • Ability to lead a team
  • Computer skills
  • Knowledge of mediation and conflict resolution techniques (preferable)
  • Freshers can apply

We're looking for a qualified professional to join our team and contribute to delivering exceptional customer experiences.



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