Logistics & Customer Service Coordinator

3 weeks ago

Mumbai, Maharashtra, India allnex Full time
Position Overview

allnex is seeking a skilled Logistics & Customer Service Coordinator to join our team in Mumbai, India. This role will be responsible for connecting our customers, sales teams, and logistics, ensuring orders are processed smoothly, deliveries happen on time, and customers receive the support they need when needed. The ideal candidate will have strong problem-solving skills, attention to detail, and excellent communication skills.

This position plays a vital role in keeping our customers happy and ensuring everything runs like clockwork in our supply chain. The Logistics & Customer Service Coordinator will work closely with freight forwarders and third-party providers to ensure efficient and accurate processing of shipments and related paperwork.

Responsibilities
  1. Manage import/export shipment activities, ensuring timely customs clearance and accurate documentation.
  2. Track and analyze import/export data to identify any compliance issues and implement corrective actions as needed.
  3. Work closely with freight forwarders and third-party providers to ensure efficient and accurate processing of shipments and related paperwork.
  4. Ensure all import/export activities comply with applicable laws and regulations.
  5. Prepare and submit required reports to both internal teams and external stakeholders.
  6. Post Goods Receipt Notes (GRN) in SAP while resolving any errors promptly.
  7. Collaborate with intercompany teams and vendors to obtain necessary documents for shipment clearance.
  8. Maintain Management Information System (MIS) reports for imports, exports, and inventory, as required by management.
Required Skills and Experience
  • 2 - 3 years' experience in logistics and customer service.
  • Strong proficiency in SAP with effective application in daily tasks.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Excellent communication skills, both written and verbal.
  • A proactive problem solver with the ability to anticipate challenges and find solutions.
  • Strong customer focus, always maintains a service-oriented approach, even in challenging situations.
  • Attention to detail, especially in processing orders and coordinating logistics.
  • Familiarity with international shipping regulations and customs documentation.
Qualifications
  • Bachelor's Degree in Supply Chain, Logistics, Business Administration, or other discipline.
About Us

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities. Join us and be part of a company that values innovation, customer success, and a collaborative environment where you can grow.

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