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Production System Support Specialist

2 weeks ago

Ellore, Andhra Pradesh, India beBeeProduction Full time ₹ 12,00,000 - ₹ 20,00,000

About this role: A global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions.

Job Overview

The PolicyCenter Production Support Coordinator plays a pivotal role in overseeing daily operations and support of production systems, ensuring system reliability, availability, and performance.

Main Responsibilities:
  • Monitor production systems, identify issues, and implement corrective actions to ensure system stability and performance.
  • Collaborate with IT teams and stakeholders to resolve production incidents promptly.
  • Maintain documentation of production issues, solutions, and best practices.
Requirements:
  • 6+ years experience in production support, release management, or a related field.
  • Strong knowledge of ITIL processes and best practices.
  • Experience with release management tools and practices.

This role requires strong organizational and time-management skills, as well as technical proficiency in system monitoring, troubleshooting, and performance tuning.