
Real Estate ERP Systems Support Specialist
7 days ago
We are seeking an experienced ERP system support specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to users across various departments.
Key responsibilities include:
- Application Support & Maintenance: Collaborate with business associates and vendors to maintain, enhance, and troubleshoot the ERP application, ensuring seamless operation across all modules.
- Business User Support: Provide comprehensive support to users across Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration departments. This includes resolving issues, providing training, and offering remote assistance.
- Business Analysis: Gather, analyze, and document business requirements and processes to identify areas for improvement and optimization within the ERP system.
- Reporting & Analytics: Generate and distribute periodic reports based on statistical analysis of data from various timeframes. Prepare specific reports as requested by management.
- Team Management & Supervision: Effectively supervise and mentor a team, providing solutions to resolve application issues by coordinating with multiple OEMs/Vendors teams.
- Client Onboarding: Register new real estate clients under the ERP system, configuring and migrating client data as needed. Provide comprehensive training and support to clients.
The ideal candidate will have excellent communication skills, strong analytical abilities, and a proven track record in ERP system support.
Salary range: Competitive benefits including health insurance, paid time off, and professional development opportunities.
Workplace flexibility and work-life balance appreciated.
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