Chief Customer Experience Officer

2 days ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 99,99,999

About Our Team

We are a fast-growing team passionate about delivering exceptional customer experiences.

  • With a proven track record of empowering businesses to grow their revenues via WhatsApp, we're now looking for someone to join our dynamic team.
  • As a key member of our support team, you'll play a crucial role in shaping the future of WhatsApp-led engagement.

The Opportunity

  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with leaders, sharing insights and receiving direct feedback.

Responsibilities

  • Manage customer inquiries across phone, email, live chat, and social media channels.
  • Provide accurate product information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings (flexible schedules).

Why Join Us?

  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of businesses generating significant revenue.
  • Grow your career in a company where customer satisfaction is the top priority.

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