Hotel Reservation Specialist

3 days ago


Chennai, Tamil Nadu, India beBeeHospitality Full time ₹ 4,20,000 - ₹ 4,80,000
Job Description:

Our company is seeking a skilled Reservations Coordinator to manage our end-to-end reservations process and establish the foundation for growth. This is an excellent opportunity for a motivated individual with a passion for hospitality to make a lasting impact on our organization.

The ideal candidate will have 3+ years of experience in reservations or front office operations in the hospitality industry, as well as a strong understanding of property management systems (PMS) and online travel agencies (OTAs).

Key Responsibilities:

  • Manage reservations across multiple channels, including OTAs, direct bookings, and offline platforms
  • Coordinate with property managers for seamless check-ins and special requests
  • Review guest communication for tone and accuracy
  • Maintain accurate data on PMS and OTA extranets
  • Verify property listings and ensure rates, availability, and content are up-to-date
  • Create standard operating procedures (SOPs), email templates, and booking process documents
Required Skills and Qualifications:

Education: Degree or diploma in hotel management

Experience: 3+ years in reservations or front office operations in hospitality

Technical Requirements:

  • Strong understanding of PMS and OTA extranets
  • Proficiency in MS Excel, Google Sheets, and email drafting

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