Remote Vacation Rental Reservations Specialist

7 days ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Reservation Agent Job

We are seeking a skilled professional to join our team as a Reservation Agent. This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you.

Key Responsibilities:

  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.

Required Skills and Qualifications:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Benefits:

  • Work Location: Remote (India).
  • Shift: Night shift (US timings).
  • Salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.
  • Education: We value skills and experience over degrees.

Additional Details:

  • The preceding description is not designed to be a complete list of all duties and responsibilities required of the job.
  • Employment is

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