Compliance Officer

4 days ago


Mohali, Punjab, India beBeeQuality Full time
Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to join our Accounts Receivable Calling team. The ideal candidate will have 1-6 years of experience in quality assurance and will be responsible for ensuring that our calling processes meet the highest standards of quality and compliance.

Key Responsibilities:
  • Review and analyze accounts receivable calling processes to ensure quality standards are met.
  • Conduct regular audits of calls to assess compliance with established guidelines.
  • Provide feedback and coaching to team members based on call reviews.
  • Collaborate with management to identify areas for improvement in the calling process.
  • Prepare and present reports on quality metrics and trends to stakeholders.
  • Assist in developing training materials and quality assurance programs.
Required Skills and Qualifications:
  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Strong understanding of accounts receivable processes and terminology.
  • Excellent communication and interpersonal skills.
  • Proficient in data analysis and reporting tools.
  • Experience with quality assurance methodologies and tools.
  • Attention to detail and strong analytical skills.
  • Ability to work independently and as part of a team.

This role offers the opportunity to contribute to the success of our organization by ensuring the highest quality of service to our customers.



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