Transformation and Growth Professional

1 day ago

Vadodara, Gujarat, India beBeeCustomerRelationship Full time ₹ 2,50,000 - ₹ 3,50,000
Customer Relationship Executive Job Description

We are seeking a dynamic and well-organized Customer Relationship Executive to join our growing team. In this role, you will be the first point of contact for potential and existing clients—ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable.

If you are someone who loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets, we'd love to hear from you.

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about our health transformation programs.
  • Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using our CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

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