Senior Account Strategist

7 days ago


Mumbai, Maharashtra, India LeadSquared Full time

About LeadSquared:

We are one of the fastest growing SaaS companies in the CRM space, empowering organizations with the power of automation.

Our platform is used by over 2000 customers with 2.50 lakhs users across the globe to automate their sales and marketing processes.

We are backed by prominent investors such as Stakeboat Capital, Gaja Capital, and others.

We have a rapidly expanding workforce of 1200+ strong employees spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

Some of our achievements include being among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs, Achieving marketing automation software Awards 2021, Frost and Sullivan's 2019 Marketing Automation Company of the Year award, and listed as Top Rated Product on G2Crowd, GetApp and TrustRadius.

The Role:

We are seeking a Senior Account Strategist who will be responsible for managing and nurturing relationships with our most important and high-value clients.

This role involves delivering 100% customer retention by ensuring successful adoption and integration of our LSQ platform across your customers.

You will own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities.

  • Schedule regular check-ins to understand the customer's business goals and objectives
  • Develop a deep understanding of the customer's business and their top objectives at various organisational levels
  • Build a high degree of mindshare for our solutions and company within the key stakeholders in your account list
  • Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner
  • Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts

Requirements:

  • 4-8 years of experience in managing projects related to business software such as ERP, CRM, SAAS applications to BFSI market [Preferably in Lending]
  • Extensive technical account management & customer engagement experience
  • Strong foundation in software sales/BD/success, with SaaS experience being a definite advantage
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Leadership qualities, including coaching, mentoring, and team motivation
  • Strong communication and interpersonal skills with a professional work ethic
  • Excellent organisational skills with a strong bias to action
  • Data-driven problem-solving, negotiation, and relationship-building skills

Why Work with Us?

  • Fast-paced environment with accelerated growth opportunities
  • Flexible work timings and easily approachable management
  • Collaborate with industry leaders and work on challenging projects
  • Opportunities for career growth and development

Are you up for the challenge?

If this role excites you, apply today



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