Amazon Flex Program Manager
1 day ago
About Amazon and myGwork
myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. At Amazon, we strive to build a world-class last mile delivery network in India, significantly complimented by Amazon Flex.
Description of Job Role
We are seeking a skilled Sr. Program Manager to lead the pricing, compliance, and fraud management charters for Amazon Flex in India. As a key member of our team, you will be responsible for designing and executing tactical and strategic programmatic interventions to ensure the best-in-class delivery partner experience and stickiness to the program.
Main Responsibilities
- Owning the delivery partner (DP) experience for Amazon Flex with alignment from WW teams, Field operation, Legal, ER teams, and global leadership.
- Designing and executing programs to improve DP satisfaction scores and resolving recurring voices, partnering with ER teams and Stations to conduct listening mechanisms.
- Implementing Flex SOPs on ground, addressing out-on-road challenges, safety programs, and supporting DPs in insurance-related claims and other support areas, assisted by WW teams.
- Working closely with WW DP Experience teams to launch parity programs for IN and representing India in WW forums.
- Gathering requirements and conceptualizing product and program solutions to solve business problems sustainably.
- Engaging with WW Flex tech teams and LM Product teams to create the tech roadmap for IN Flex, benchmarking existing tools across other geos and identifying parity gaps and new tech requirements for business growth.
- Owning OP1 and OP2 processes with tech, along with BRD, UAT, and launch for all new products.
Qualifications and Requirements
- 5+ years of working cross-functionally with tech and non-tech teams experience.
- 5+ years of program or project management experience.
- 5+ years of delivering cross-functional projects experience.
- Experience defining program requirements and using data and metrics to determine improvements.
Estimated Salary
$120,000 - $180,000 per annum, depending on location and experience.
Additional Information
This role requires strong leadership and influencing skills, with the ability to balance quality and pace of execution in a highly ambiguous environment. If you have a proven track record of driving complex projects and building effective relationships with stakeholders, we encourage you to apply for this exciting opportunity.
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