Technology Business Operations Manager

4 weeks ago

Bengaluru, Karnataka, India IG Group Full time
Job Description

Manager, Technology Business Operations

As a key member of our technology team, you will play a crucial role in driving the overall operation strategy for IG Group's technology programs. Your responsibilities will include developing and realizing operational strategies, defining scope of work, understanding requirements and needs, implementing new processes, and contributing to ongoing process improvement initiatives.

Key Responsibilities
  • Contribute to IG technology programs by developing and realizing overall operation strategy, defining scope of work, understanding requirements and needs, implementing new processes, and contribute to overall ongoing process improvement initiatives.
  • Work with stakeholders and technology teams to roadmap internal tools, people, and process.
  • Establish and maintain operating cadence with technology partners and vendors around cost, delivery excellence, improvement initiatives, and feedback from IG technology teams.
  • Present recommendations to influence senior leadership and stakeholders regarding ongoing or new operational needs.
  • Execute defined objectives and long-term plans.
  • Produce high-quality presentations, data, and documents on operational cadence for the technology organization.
  • Analyze insights on scaling business, overcoming challenges, and spotting opportunities within IG.
  • Drive innovation and automation opportunities across various verticals.
  • Roll out large-scale initiatives requiring intensive change, buy-in from leadership, implementation, and execution.
  • Contribute to function-wide initiatives for short- and long-term projects.
  • Indirectly manage ad-hoc changes and help drive work.
  • Drive employee or wider engagement surveys across IG technology, analyze history, and enhance outcomes and performance.
  • Work closely with the HRBP team to monitor and upgrade the training curriculum, career frameworks, and make it 'Best in class'.
  • Work closely with the Internal comms team to focus on strategic planning and outcome of NPS surveys to be driven methodically.
  • In partnership with the Internal Comms team, ensure Group Technology SharePoint is maintained and regularly updated.
  • Work closely with the Internal training team to monitor mandatory training for Group Technology, to upgrade compliance and updated policies.
Reporting
  • Monitor and track budgets on a weekly, fortnightly, or monthly basis and ensure no leakage. Highlight any slippage and adopt a more proactive approach.
  • Create forecasting models to manage any cost overruns.
  • Report out NPS surveys and objectives of the results to track to closure.
  • Define vendor selection criteria and continuous improvements of vendor processes to maintain and exceed quality standards.
  • Track and report supplier scorecards and metrics.
  • Formalize, update, and document risk analysis and business changes.
About Us

IG Group is a global, FTSE-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. We believe in financial freedom and aim to help ambitious people achieve it. Our purpose is to provide groundbreaking technology and forward-thinking platforms to trade the financial products our clients know and love.

We have offices in multiple countries and offer a diverse and inclusive workforce with a lot of creative energy. Our employees are our greatest asset, and we strive to create an environment where everyone can thrive and grow.

What We Offer
  • Competitive salary
  • Private medical cover for you and your family
  • Life insurance
  • Comprehensive global and local onboarding process
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events and projects
  • Additional days off a year for voluntary work and an extra day off to celebrate your birthday
Where You'll Work

We follow a hybrid working model, which we believe is the best of both worlds. This model feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. You'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Our employees are our greatest asset, and we strive to create an environment where everyone can thrive and grow. We welcome people from various walks of life and anyone who wants to help us realize our vision and strategy.

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