Audio Visual Support Specialist

1 week ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

The Technical Support Specialist will be responsible for delivering remote video conferencing and audio-visual support.

This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

Key Responsibilities:
  • Administrative Services:
    • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
    • Manage the associated service mailbox.
    • Create and analyze performance and usage metrics.
    • Open, update, and resolve tickets related to AV and webcasting technologies.
    • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
    • Evaluate complex issues and escalate as necessary.
    • Participate in meetings regarding current and future AV and webcasting systems.
    • Maintain and update documentation.
  • Video Call and Webcast Support:
    • Ensure video endpoints are operational.
    • Manage incident response during active calls and webcasts.
    • Prepare and support webcast events, including creating event pages and conducting dry runs.
    • Monitor live webcast events and troubleshoot issues as needed.
    • Report viewer metrics during and after events.
    • Distribute recorded on-demand copies of webcast sessions.
    • Coordinate technology scheduling to ensure successful meetings.
  • Commissioning Services:
    • Configure Cisco Video Conferencing Codecs and streaming encoders.
    • Test endpoints and network devices.
    • Review, verify, and backup configuration files.
    • Support commissioning and decommissioning of conference rooms and AV devices.
  • Application Support:
    • Provide Level 1 and Level 2 support for MS Teams, Miro, Vbrick, and other agreed-upon platforms.
    • Collaborate with engineers to resolve application issues.
    • Evaluate critical issues and escalate as necessary.
    • Assist users with application usage and remote training.

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