Sanitary Product Support Specialist

2 days ago

Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,00,000
Job Description
Nua is a direct-to-consumer brand transforming women's wellness in India. We are on a mission to develop holistic and personalized solutions for solving real problems that women face.
We build a wellness platform with great products, an impactful community, and a personalized customer experience. With a growing community of over 10 lakh women, we are already India's largest and most engaged digital-first FemTech brand.
Our story began with a sanitary pad that was truly thought around a woman's needs. Since then, we have grown multi-fold with innovative, inclusive, and effective products that are Made Safe certified and backed by science.
We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.Key Responsibilities:
  • Answer and address incoming/outgoing phone calls promptly and professionally
  • Prioritize calls based on urgency and importance
  • Redirect calls to the relevant team members as needed
  • Deliver outstanding customer service through phone interactions
  • Follow up with clients and customers via phone when required
  • Offer insights and feedback on phone communication strategies as an intern in the customer experience team
Requirements:
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Ability to work independently and manage time effectively
  • Proficient in Microsoft Office and Gmail
  • Must have their own laptop and stable internet connection

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