Head of Client Settlements

5 days ago


Gurgaon, Haryana, India EXL IT service management Full time
Company Overview:

At EXL IT service management, we pride ourselves on being a leader in providing innovative solutions to our clients. Our team of experts is dedicated to delivering high-quality services that meet the evolving needs of our clients.

We are seeking a highly motivated and experienced Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in driving business growth and improving operational efficiency. If you are a strategic thinker with excellent communication and interpersonal skills, we encourage you to apply for this challenging opportunity.

**Job Summary:**
You will be responsible for leading the client settlement process for our Travel business, preparing client settlements, managing customer queries, and preparing process-related MIS, while ensuring compliance to process SLAs and effective team work. You will also be responsible for identifying areas of improvement and implementing process changes to enhance operational efficiency.

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