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Program Director

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Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 24,00,000

Our organization is seeking an experienced professional to lead initiatives and manage programs in the realm of worldwide customer feedback. This role requires a strong ability to partner with various teams, drive improvements, and reduce defects in our operational efficiency.

An ideal candidate will possess solid leadership skills, have the ability to implement processes, and effectively support program execution. Additionally, the individual should be comfortable with data analysis, process improvements, and standardizing procedures.

This position demands good communication and interpersonal skills, along with the ability to work collaboratively in a team environment while managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a commitment to delivering results.

The ideal candidate will be detail-oriented, organized, and able to juggle multiple priorities effectively. Proficiency in using project management tools and adaptability to new methodologies and technologies are also essential.

Key Responsibilities
  • Own the Program, define and achieve Key Performance Indicators; Drive performance improvement initiatives.
  • Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Identify patterns of defects that will help us build initiatives to reduce defects at scale.
  • Ability to pull data and perform deep-dives and root-cause analysis as needed.
  • Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for customers.
  • Communicate regularly with stakeholders to provide business updates during reviews.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

About Our Team

Our team works on improving Geospatial data, route quality, and supporting driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve products at scale.

Basic Qualifications

  • 2+ years of program or project management experience.
  • Bachelor's degree or equivalent.
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).

Preferred Qualifications

  • Experience with SQL.
  • Experience in requirement gathering and ability to write clear and detailed requirement document.