Operational Excellence Manager
3 days ago
About Mercor:
Mercor is a talent marketplace powered by AI models to predict human ability. Our AI interviewer has a 30-minute verbal conversation with candidates to holistically assess their background. Using resumes, AI interviews, and online profiles like Github, we believe it's possible to match talent with the opportunities they're best suited for.
About the Role:
We're seeking operational leaders to propel Mercor's growth by managing processes related to candidate support and day-to-day operations. This role will oversee onboarding, training, and quality control measures to ensure standard operating procedures are followed.
Key Responsibilities:
Monitor and report on performance metrics to identify areas for improvementDevelop and implement department-wide quality control measures to maintain high standardsTrain new employees on standard operating procedures and ensure adherenceCollaborate with operations managers and experts to develop and coordinate operational activitiesQualifications:
- Minimum two years of experience in an operational or similar role
- Proficiency in Microsoft Excel and other productivity applications and platforms
- B.Tech. or B.E. (Computer Science or related fields)
- Preferred candidates have experience working in a top operational role at a startup environment
Core Skills:
- Strong written and verbal communication skills in English
- Critical thinking, problem-solving, and logical reasoning skills
- Ability to adapt to a fast-paced environment
Estimated Salary Range: $120,000 - $180,000 per annum, depending on location and experience.
Hiring Process:
- Application Review
- Initial screen with an AI interview
- Case study Interview
- Trial period with the Operations Team
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