Senior Technical Support Specialist
5 days ago
Job Overview:
We are seeking a skilled professional to provide top-notch technical assistance and ensure seamless system operations.
Main Responsibilities:
- Troubleshoot complex technical issues with precision
- Collaborate with cross-functional teams to resolve problems and improve processes
- Conduct regular system audits to ensure data integrity and security
- Communicate effectively with stakeholders and provide timely updates
- Stay up-to-date with the latest technologies and industry trends
- Analyze root cause issues and implement preventive measures
Key Requirements:
- 4-8 years of experience in Veeva CRM
- Proficiency in ITIL process and support (L2/L3)
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Opportunity to contribute to our organization's success
- Collaborative and inclusive work environment
- Opportunities for growth and professional development
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