Customer Service Expert

13 hours ago

Nellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Customer Service Expert

About Visa Roots

We are a leading visa travel management company with a team of experienced professionals dedicated to ensuring our clients have a hassle-free and seamless visa application and processing experience.

Our Job Opening:

Are you an enthusiastic and customer-oriented professional looking for a new challenge? Do you thrive in fast-paced environments where no two days are ever the same? We're seeking like-minded individuals to join our customer service team as Customer Service Experts. In this role, you will be the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
  • Offer expert consultation and guidance to clients on visa application processes and travel management.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working both independently and collaboratively in a team environment.

What We Offer:

  • A positive work environment that fosters growth and development.
  • Flexible work schedules to suit your needs.
  • Generous holiday and sick leave policies.
  • Opportunities for professional development and career advancement.
  • Company-sponsored events and team-building activities.
  • A comprehensive benefits package, including health insurance and retirement savings plans.

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