Salesforce and Amazon Connect Specialist

6 days ago


Thiruvananthapuram, Kerala, India beBeeCloud Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Opportunity: Expert in Salesforce and Amazon Connect

Location: Remote (India)

  • We are seeking a skilled professional to design, configure and implement advanced contact center solutions using Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.
  • The ideal candidate will lead the end-to-end design and implementation of Service Cloud Voice & Amazon Connect CTI Adapter, ensuring seamless integration of voice, digital and CRM workflows for optimized agent productivity.
  • This role involves configuring CTI features such as screen pop, IVR, call routing, call recording, and reporting integrations, as well as building and integrating AWS Lambda functions for Amazon Connect.
  • The successful candidate will also extend and customize functionality using Open CTI interface, collaborate with stakeholders to capture requirements, and deliver scalable solutions.


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