Director of Hotel Operations

1 day ago

Bareilly, Uttar Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 18,10,000

Job Title: Operations Director

We are seeking a seasoned and resourceful leader to oversee the operations of our hotel.

This leadership role demands strategic acumen, operational excellence, and effective communication with government authorities and regulatory bodies. The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities:
  • Strategic & Operational Leadership:
    • Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
    • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.
  • Financial Oversight:
    • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
    • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
  • Guest Experience & Brand Management:
    • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
    • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
  • Human Resource Management:
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
    • Implement performance management systems and ensure employee engagement and retention.

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