Technical Infrastructure Specialist
2 days ago
We are seeking an experienced engineer to join our Meeting Technology Team and contribute to the design, analysis, and enhancement of our technological infrastructure. The ideal candidate will bring expertise in CAD design, AV technologies, and Cisco Cloud Collaboration solutions to ensure robust, scalable, and efficient technology implementations.
Key Responsibilities- Support infrastructure implementations and deployments for Cisco Cloud Collaboration Technologies
- Create detailed project specifications and drive proof of concept initiatives for new technologies
- Coordinate vendor and third-party escalation support
- Develop and maintain technical content and standards
- Execute end-to-end design solutions, including:
- Integration
- Installation
- Implementation
- Troubleshooting
- Maintenance
- Participate in sprint-based feature development
- Apply advanced CAD design and editing skills to AV-focused projects
- Manage problem, incident, and change management processes
- 3-4 years of experience with:
- Voice and video technologies
- Cisco Webex platform (on-premise and cloud)
- Cisco Cloud Collaboration tools
- VoIP protocols
- Proficient in CAD design and editing
- Expertise with audio-visual (AV) technologies
- Experience with video devices (Cisco Room Series Room OS11, Desk Pro)
- Strong understanding of VoIP, video, and Webex topologies
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience
- Microsoft Teams experience
- Scripting and automation skills
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