Ecommerce Marketplace Growth Specialist

2 days ago

Aurangabad, Maharashtra, India beBeeStrategic Full time ₹ 19,57,500 - ₹ 25,19,900
Job Overview
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The Strategic Account Manager role involves overseeing and growing e-commerce marketplace businesses across various platforms. This position requires a combination of client strategy, marketplace operations, and account growth to support enterprise-level clients in achieving revenue and GMV goals.


Responsibilities:
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  • Client Relationship Management

  • • Serve as the primary point of contact for marketplace clients, ensuring strategic alignment and client satisfaction.

  • • Build and maintain strong relationships with clients, platform stakeholders, and internal cross-functional teams.

  • • Lead regular strategy calls, executive touchpoints, and business reviews.

  • Marketplace Strategy & Execution

  • • Define goals around GMV, profitability, and channel diversification with clients.

  • • Develop data-backed marketplace strategies aligned with industry trends and client goals.

  • • Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).

  • Performance Optimization

  • • Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.

  • • Identify and resolve technical listing, feed, or policy issues with engineering support.

  • • Ensure product listings, keywords, and campaign structures follow best practices for each marketplace.

  • Data-Driven Insights & Reporting

  • • Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.

  • • Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.

  • • Lead business reviews and roadmap presentations using performance insights.

  • Account Growth & Renewal Management

  • • Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.

  • • Support revenue retention and renewal processes by demonstrating clear ROI.

  • • Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.

  • Internal & Cross-Functional Collaboration

  • • Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.

  • • Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.

  • • Ensure alignment across teams through playbooks, process documentation, and strategic alignment sessions.

  • Qualifications:

  • • Bachelor's or Masters degree in Business, Marketing, or related field.

  • • 3–9 years of experience managing eCommerce marketplace accounts (Amazon, Walmart, eBay, etc.).

  • • Hands-on knowledge of retail marketplace tools and seller portals (e.g., Seller Central, Marketplace APIs).

  • • Strong analytical skills; ability to translate data into clear strategies and recommendations.

  • • Excellent client communication, stakeholder management, and project leadership abilities.

  • • Familiarity with Chatgpt, Copilot, Powerpoint, Excel, SQL, Salesforce, Notion, and BI tools preferred.

  • • Experience with global accounts or multi-country marketplaces is a plus.


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