Exceptional Customer Service Representative Wanted

4 days ago

Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Opportunity: Customer Support Specialist

We are seeking a skilled Customer Support Specialist to fill this role. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for providing exceptional customer service.

Key Responsibilities:

  • Manage customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner.
  • Work closely with cross-functional teams to resolve customer concerns and improve overall customer satisfaction.
  • Collaborate with the quality assurance team to ensure compliance with service protocols and develop policies that promote excellent customer service.
  • Conduct research to provide accurate and up-to-date information to customers, resolving their issues efficiently.
  • Maintain and update records, files, and documentation in compliance with company policies.

Requirements:

  • Graduate degree with some regulatory knowledge.
  • 2-3 years of post-graduation experience, preferably in sales/marketing and healthcare/medical devices/service order management industry.
  • Proficient in MS Office (especially Excel), SAP, and Outlook.
  • Strong analytical and problem-solving skills, along with effective interpersonal, oral, and written communication skills.
  • Team player with a solution-oriented approach and attitude.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

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