Customer Experience Driver

1 week ago

Jaipur, Rajasthan, India beBeeInsight Full time
Job Description:

As a Customer Insights Associate, you will play a pivotal role in driving meaningful customer experiences. This position involves preparing and maintaining Management Information System (MIS) reports to track key performance trends, analyzing customer data to identify patterns, gaps, and opportunities, engaging with customers directly through calls to capture feedback and understand their pain points, providing actionable insights to internal teams to enhance overall customer satisfaction, and collaborating with cross-functional teams to ensure data accuracy and consistency.

This is an exciting opportunity for a detail-oriented, analytical, and customer-first professional who brings both data skills and empathy to the table. The ideal candidate will possess a strong analytical mindset with problem-solving ability, proficiency in Excel (basic to advanced), good communication skills with the ability to connect empathetically with customers, and a customer-first mindset with eagerness to contribute to continuous improvement.

  • Key Responsibilities:
  • Prepare and maintain MIS reports to track key performance trends.
  • Analyze customer data to identify patterns, gaps, and opportunities.
  • Engage with customers directly through calls to capture feedback and understand their pain points.
  • Provide actionable insights to internal teams to enhance overall customer satisfaction.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.
Required Skills and Qualifications:
  • Experience: Minimum 6 months of experience in MIS or Data Analysis.
  • Analytical Mindset: Strong analytical mindset with problem-solving ability.
  • Technical Skills: Proficiency in Excel (basic to advanced).
  • Communication Skills: Good communication skills with the ability to connect empathetically with customers.
  • Customer Focus: A customer-first mindset with eagerness to contribute to continuous improvement.
What We Offer:

We are committed to providing a supportive and collaborative work environment that fosters growth, learning, and development. As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and inclusive work environment that encourages collaboration and innovation.
Why Work With Us?

At our organization, we believe in creating meaningful customer experiences that drive business success. We are passionate about delivering exceptional service, building strong relationships, and making a positive impact on our customers' lives. If you share our values and are dedicated to excellence, we encourage you to join our team and embark on a rewarding career journey.

  • Customer Experience Driver

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomerSuccess Full time US$ 50,000 - US$ 85,000

    About Customer Success RoleWe are seeking a skilled professional to drive customer success by managing key performance indicators (KPIs). The ideal candidate will have experience in a Customer Success, Account Management, or related customer-facing role.

  • Customer Experience Advocate

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 18,000 - ₹ 19,000

    Job Title: Customer Experience AdvocateAbout the Role:We are seeking a dedicated and customer-focused professional to join our team as a Customer Experience Advocate. The role involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a positive customer experience.The ideal candidate should...

  • Customer Experience Specialist

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 20,000 - ₹ 24,000

    About Customer Service RepresentativesWe're a global leader in delivering exceptional customer experiences through innovative solutions and a commitment to excellence.As a key member of our team, you'll provide outstanding customer service, resolve queries, and drive customer satisfaction.Responsibilities:Handle customer inquiries via phone, email, or...

  • Customer Experience Manager

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,50,000

    About the RoleEnhance Customer Experience with Visa Travel Management Company.Visa Roots is a leading visa travel management company that provides a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring a hassle-free and seamless visa application and processing...

  • Customer Experience Specialist

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,50,000

    As a Customer Service Representative, you will play a vital role in ensuring the satisfaction of our customers.Our company specializes in creating unique home decor and lifestyle products that reflect the rich craftsmanship of India. We are committed to delivering exceptional customer experiences through timely responses and resolutions to their queries.This...

  • Customer Experience Officer

    7 days ago

    Jaipur, Rajasthan, India Swastha Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Join Us in Redefining Elderly Care with Compassion & InnovationCompany DescriptionSwastha is a healthcare startup on a mission to transform elderly care with compassion, innovation, and trust. Founded by professionals with60+ years of combined corporate experience, we enrich the lives of seniors and their families through personalized support, healthcare...

  • Customer Experience Ambassador

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Overview:We are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Specialist.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner via various communication channels, including phone, email, and chat.Foster Strong...

  • Customer Experience Strategist

    1 week ago

    Jaipur, Rajasthan, India beBeeCustomerRelationship Full time ₹ 6,00,000 - ₹ 12,00,000

    Job DescriptionWe seek a skilled professional to enhance customer satisfaction through sales strategy improvement.Key ResponsibilitiesAnalyze business processes to optimize sales performance.Consult with clients to provide tailored solutions.Manage Salesforce administration to maximize customer relationships.RequirementsProficient in analytical skills and...

  • Customer Experience Manager

    2 weeks ago

    Jaipur, Rajasthan, India beBeeRetention Full time ₹ 50,00,000 - ₹ 85,00,000

    We are seeking a skilled Customer Experience Manager to drive customer interactions, foster subscription growth, and resolve outstanding issues.The ideal candidate will possess advanced Microsoft Excel skills, basic Microsoft Word proficiency, and analytical abilities to track performance metrics. They will also be organized, detail-oriented, and able to...

  • Customer Experience Trainer

    2 weeks ago

    Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Service Training OpportunityWe are seeking an experienced trainer to join our team and play a key role in the development and delivery of customer service training programs.The ideal candidate will have a strong background in adult learning theory, instructional design, and classroom training. They will be responsible for designing and delivering...