Operations Director
4 weeks ago
Accor is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our hotel management team, you will be responsible for assisting with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
Key Responsibilities:- Assist with the planning and managing of the operations of the hotel to achieve customer satisfaction and quality service.
- Work closely with the General Manager and Director Finance to create plans to optimize the P & L and cost efficiency plans.
- Play an active role in planning of marketing promotions in various areas of the hotel.
- Be a brand ambassador and use the I-Auditor app to do regular audits and share results, build action plans to ensure 100% brand standard is followed.
- Contribute effectively to guest experiences, manage all guest responses, organize guest meet ups, work with line team members to develop guest experiences, make operations smoother and easier.
- Ensure weekly departmental briefings are conducted with the self-presence once a week.
- Review all guest pre arrival details with all departments.
- Ensure on floor operational team morale, difficulties and operational needs are communicated to the Director Talent & Culture and General Manager while finding solutions.
- Pre approve all operational expenses and plans prior to it being signed off by GM and / or Director of Finance.
- Be a representative of Accor Hotels in hotel management schools, during trainings and other areas where Accor Hotels seeks to create a reputation and outreach.
- Review monthly F & B and room promotion calendar and get it approved from GM.
- Demonstrates and communicates short and long term focus.
- Ensure adequate coverage of managers on shop floor, weekends and plan / coordinate MOD's. Evaluate and implement MOD report findings & suggestions.
- Liaise with all departments to ensure smooth operations at the hotel.
- Do Monthly audits of fire & safety.
- Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as give opportunities to sales team to sell the hotel product better.
- To check and evaluate daily evalpack prior to GM approval and ensure Accor Hotels Focus Guide points are followed a 100% across all operational departments.
- Create monthly departmental trainer plans and departmental training plans based on shop floor needs & TNA created in conjunction with L & D manager and departmental heads. Ensure Training planned VS Actual done is discussed with all operational HOD's and update GM on the same.
- Responsible for delivering results that contribute to the mission and overall success of the hotel.
- The Director of Operations is responsible for the hotel in the absence of the General Manager.
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Operations Director
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Operations Director
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