Digital Operations Engineer

2 days ago

Aligarh, Uttar Pradesh, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Production Support Specialist

We are seeking a skilled Production Support Specialist to join our team. As a key member of our Hyderabad Support Center, you will play a critical role in transforming the restaurant industry through digital innovation and operational excellence.

This is an exciting opportunity to work with our innovative team, who focus on developing cutting-edge capabilities in data science, data analytics, e-commerce, automation, cloud computing, and information security to drive business growth.

Key Responsibilities:

  • Develop and monitor monitoring dashboards to detect problems related to applications, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to ensure services are designed with 24/7 availability and operational readiness.
  • Perform in-depth postmortem analyses on production incidents to assess effective business impact and improve engineering processes.
  • Create dashboards and alerts for monitoring the platform, define key metrics, and ensure relevant metric data is collected for actionable insights.
  • Participate in 24/7 on-call rotations and automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards permanent fixes in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Perform integrations between components and monitoring tools.
  • Lead Hypercare events internally from the NOC Team.
  • Responsibly log incidents, track, and document all incidents accurately.
  • Provide recommendations and feedback in process review sessions.

Requirements:

  • A bachelor's degree in computer science, information technology, or a related field.
  • Minimum 5 years of experience in production support roles supporting large-scale SaaS production B2C or B2B cloud platforms.
  • Hands-on problem-solving and troubleshooting skills.
  • A good understanding of Java, TypeScript, Python, Azure Cloud, Splunk, Prometheus, Grafana, containers, Kubernetes, Helm, and other technologies listed below.

Technical Skills:

  • Cloud Provider: Azure
  • Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
  • Containerization and Orchestration: Kubernetes (K8s), Docker
  • Monitoring and Observability (O11Y): New Relic / Splunk / AWS Cloud Watch

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