
Customer Service Lead
4 days ago
Key Customer Service Position
">- This role is crucial to the Customer Service Strategy Team and requires close collaboration with the Projects Team.
- The successful candidate will lead and design a customer engagement strategy, ensuring seamless interaction across multiple channels.
- A key responsibility of this position will be creating project roadmaps and schedules, including resource and material requirements.
- Resolving issues efficiently to deliver projects within agreed timelines, costs, and performance targets will be essential for success.
- This role involves planning, specifying, and maintaining projects aligned with the strategic plan and roadmap.
- The person in this position will develop a comprehensive vision and strategy for customer engagement, tiering, and experience enhancement.
- Leading the process to gather and create requirements for process improvements, analyzing data to inform decisions, is a critical aspect of this role.
- Cross-selling through well-designed use cases, tracking and improving conversions across various channels, will be an important task.
About Our Company Culture
We value innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional service experiences and driving business growth.
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