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Vice President Sales and Customer Experience

2 weeks ago


Delhi, Delhi, India Muthoot Motors Cochin Full time
Our Leadership Opportunity
A senior leadership role awaits at a prestigious premium automobile dealership, representing one of the most prestigious Car & SUV brands. As Vice President Sales and Customer Experience, you will drive overall Sales Performance and ensure Sales KPIs are met in addition to revenue targets. You will also ensure Processes are implemented and followed by all Team members, lead and manage a high-performance sales team, provide coaching and motivation, build and nurture relationships with high-net-worth individuals and clients, develop and implement marketing and promotional strategies to enhance brand presence, monitor market trends, competitor activities, and customer preferences to refine sales strategies, oversee showroom operations to ensure a seamless customer experience, and collaborate with internal teams for inventory planning, financing solutions, and after-sales support.

Key Responsibilities
  • Drive overall Sales Performance and ensure Sales KPIs are met in addition to revenue targets.
  • Ensure Processes are implemented and followed by all Team members.
  • Lead and manage a high-performance sales team, providing coaching and motivation.
  • Build and nurture relationships with high-net-worth individuals and clients.
  • Develop and implement marketing and promotional strategies to enhance brand presence.
  • Monitor market trends, competitor activities, and customer preferences to refine sales strategies.
  • Oversee showroom operations to ensure a seamless customer experience.
  • Collaborate with internal teams for inventory planning, financing solutions, and after-sales support.

Requirements
The ideal candidate must have 15-20 years of overall experience and at least 3-5 years of experience in a similar role within a premium automobile dealership. They must demonstrate a proven track record of achieving sales targets, implementing processes, and leading successful teams. Additionally, they must be polished, articulate, and adept at handling high-value clients with exceptional communication and negotiation skills, and have a deep understanding of luxury automotive sales, customer experience, and industry trends.

Benefits
This leadership role in a prestigious premium automobile dealership offers a top-tier salary with attractive performance-based incentives and bonuses. Exposure to a global luxury automobile brand with strong career advancement opportunities is also available. Working in a dynamic and high-energy environment that values expertise and innovation is an added advantage.