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Customer Experience Strategist

1 week ago

Delhi, Delhi, India Strategic Talent Partner Full time
About the Role

We are looking for a talented Customer Experience Strategist to lead our efforts in delivering exceptional customer experiences across all touchpoints. As Vice President of Customer Experience, you will be responsible for developing and implementing digital transformation strategies to enhance customer satisfaction.

Key Responsibilities:
  • Create and execute performance marketing strategies to drive customer acquisition and retention.
  • Analyze customer behavior using Google Analytics and CRO to optimize digital touchpoints.
  • Collaborate with product and design teams to ensure website and mobile app user interfaces are optimized for maximum customer satisfaction.
Requirements:
  • Expertise in UI/UX design principles and merchandising strategies.
  • Proven track record of optimizing supply chains for improved customer experience.