Senior ServiceNow Technical Specialist

2 days ago

Surat, Gujarat, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow Expert Lead

We are seeking a seasoned ServiceNow professional to assume leadership responsibilities in our organization. The ideal candidate will have 7+ years of experience in implementing and administering ServiceNow solutions, showcasing technical expertise in Flow Designer, Business Rules, Client/Server Scripts, ACLs, and strong knowledge of creating catalog items, approval workflows, dynamic forms, SLAs, and hands-on experience with domain separation, scoped apps, data import/export, UI policies.

Key Responsibilities:
  • Technical Expertise:

The successful candidate will possess the following skills:

  • Proficiency in Flow Designer, Business Rules, Client/Server Scripts, ACLs, and ability to create complex configurations.
  • Experience with creating catalog items, approval workflows, dynamic forms, SLAs, and hands-on experience with domain separation, scoped apps, data import/export, UI policies.

Integrations:

Our team requires the ability to integrate ServiceNow with third-party systems, such as identity platforms and facilities systems.

  • Proven ability to integrate ServiceNow with multiple external systems.

Metrics & Reporting:

The chosen candidate will be responsible for setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.

  • Ability to set up and track key performance indicators.

Upgrades & Maintenance:

Our ideal candidate will demonstrate leadership in instance upgrades, patch management, and clone processes.

  • Leadership in instance upgrades, patch management, and clone processes.

Stakeholder Engagement:

The successful candidate will work closely with HR, IT, and Facilities teams to define and streamline workflows.

  • Strong collaboration skills with cross-functional teams.

Compliance & Governance:

The chosen candidate will have experience in audit preparation, compliance documentation, and training L1/L2 teams.

  • Expertise in audit preparation, compliance documentation, and training.

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