Dining Experience Manager

4 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 60,000 - ₹ 80,000
Job Title: Customer Services Team Leader

Job Description:

We seek a highly motivated and customer-focused professional to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services.


About Our Work:
Our client is a renowned restaurant group in Australia, operating multiple locations nationwide. Established in 2003, they specialize in serving authentic Italian cuisine, offering a menu that features exclusive signature dishes available only at their restaurants.

With a steadfast commitment to quality and tradition, they have earned a distinguished reputation as a leader in the Italian dining industry.


Key Responsibilities:
  • Manage incoming calls, emails, and WhatsApp messages from customers, efficiently handling booking requests.
  • Monitor email and WhatsApp communication channels to ensure no inquiries or complaints are overlooked.
  • Provide detailed product and service information to customers.
  • Handle customer complaints professionally and work toward resolutions.
  • Escalar complex complaints or issues to the appropriate department or personnel as needed.
  • Maintain exceptional customer service standards during every interaction.

Requirements:
  • Prior experience in a call centre or customer service role.
  • Availability to work flexible hours, including late night shift, early morning, and weekends, as required.
  • Proficiency in using basic computer applications like web applications, Excel, PowerPoint, etc.

What We Offer:

Join our dynamic team and enjoy the following benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.

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