Guest Service Representative
3 weeks ago
Key Responsibilities:
- Guest Service: Provide quality service to customers by responding to their requests promptly and efficiently during check-in, check-out, and throughout their stay.
- Account Management: Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
- Security and Confidentiality: Maintain strict security procedures with credit and cash accounting, and issue room keys while ensuring guest confidentiality.
- Switchboard Operations: Operate the switchboard effectively, handling all calls promptly and professionally, greeting all callers, and transferring calls to relevant departments or guest rooms.
- Message Handling: Document all internal and guest messages accurately and distribute them according to specified hotel procedures.
- Reservations: Assist with calls for reservations, ensuring accurate and up-to-date information is given.
- Sales and Promotion: Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and sales skills.
- Room Inventory: Control room inventory and assign rooms according to guest needs.
- Product Knowledge: Ensure thorough product knowledge of the hotel and its services.
- Luggage Handling: Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Guest Assistance: Transfer luggage to and from guest rooms, parking areas, and assist guests as necessary in a friendly, professional, and efficient manner.
- Customer Service: Provide courteous and competent service to guests.
Qualifications:
BHM degree and 2 years of experience as a Guest Service Associate.
Work Arrangements:
Full-time employment, no remote work.
-
Guest Service Representative
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeRole OverviewWe are seeking a skilled Guest Service Representative to join our team at Fairmont Mumbai. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Main ResponsibilitiesWarm Welcome**: Greet guests with a genuine smile and a warm welcome...
-
Front Office Guest Services Representative
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeKey Responsibilities:The Front Office Guest Services Representative is responsible for ensuring a seamless guest experience by providing exceptional service and attention to detail. This includes:Checking guests in and out in an efficient and warm mannerProviding concise information about hotel services and facilitiesLiaising with other departments to ensure...
-
Guest Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Guest Service Executive to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide quality service to guests by responding to their...
-
Guest Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities:• Provide exceptional customer service to guests by responding to their requests promptly and efficiently.• Maintain accurate and up-to-date information about guest accounts, including charges and room assignments.• Ensure the security and confidentiality of guest information and hotel assets.• Operate the switchboard...
-
Guest Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob Summary:We are seeking a highly skilled Guest Service Executive to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide quality service to guests by responding to their...
-
Guest Service Representative
3 weeks ago
Navi Mumbai, Maharashtra, India AccorHotel Full time{"Key Responsibilities": "People ManagementProvide exceptional customer service by responding to queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.Attend to guest complaints, requests or inquiries regarding food and services.Establish and maintain seamless coordination & cooperation with all departments of...
-
Guest Service Representative
3 weeks ago
Mumbai, Maharashtra, India SOFITEL Full timeKey Responsibilities:Problem Resolution: Address guest complaints or concerns in a prompt and effective manner, ensuring satisfactory resolutions.Communication: Serve as a liaison between guests and various departments to facilitate requests and enhance guest satisfaction.Feedback Collection: Collect guest feedback through surveys or direct interactions...
-
Guest Service Representative
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob OverviewWe are seeking a highly motivated and professional Guest Service Associate to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.
-
Guest Service Associate Representative
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeAbout the Role: As a Guest Service Associate at Fairmont Hotels & Resorts, you will play a pivotal role in delivering exceptional service and creating unforgettable experiences for our guests.Main Responsibilities: Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival, setting the tone for their stay at Fairmont...
-
Hotel Guest Services Representative
4 weeks ago
Mumbai, Maharashtra, India Fernandes & Associates Full timeHotel Front Desk Agent Job DescriptionAt Fernandes & Associates, we are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a pleasant stay for all visitors.Key ResponsibilitiesRegister guests, manage...
-
Hotel Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a skilled Hotel Service Representative to join our team at AccorHotel. As a key member of our Front Office Department, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide proficient and professional Food & Beverage service to...
-
Bell Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeBell Service Representative Job SummaryWe are seeking a highly skilled and experienced Bell Service Representative to join our team at AccorHotel. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Ensure the bell desk...
-
Customer Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities :As a Customer Service Representative at AccorHotel, you will be responsible for ensuring that guests' requests are handled efficiently and professionally. This includes managing the Guest Service Centre operation and workflow to maximize guest satisfaction.Key Performance Indicators : Handle all guest calls and external calls in a...
-
Mall Guest Services Representative
4 weeks ago
Mumbai, Maharashtra, India konrad integrated Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled and customer-focused Guest Relation Executive to join our team at Konrad Integrated. As a key member of our team, you will be responsible for delivering exceptional guest experiences in a fast-paced retail environment.Key ResponsibilitiesProvide warm and welcoming greetings to guests during...
-
Customer Service Representative
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities :As a Customer Service Representative, you will be responsible for ensuring that guests' requests are handled efficiently at the Guest Service Centre. This includes managing the centre's operation and workflow to maximize guest satisfaction.Key Performance Indicators :Ensure all calls from guests and external calls are handled...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities :As a key member of our team, the Customer Service Representative will be responsible for ensuring that our guests' requests are handled efficiently and effectively. This will involve managing the Guest Service Centre operation and workflow to maximize guest satisfaction.Key Accountabilities :Handle guest calls and respond to their needs...
-
Customer Service Representative
2 weeks ago
Mumbai, Maharashtra, India Hyatt Corporation Full timeJob SummaryThe Hyatt Corporation is seeking a skilled Customer Service Representative to provide exceptional service to guests in their restaurants. The ideal candidate will possess excellent communication skills and be able to work in a fast-paced environment.Key Responsibilities- Greet guests and manage their dining experience- Assist with inventory...
-
Guest Service Ambassador
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeWe are seeking an exceptional Guest Service Ambassador to join our esteemed Royal Service team at Accor Hotel. As a central point of contact for our guests, you will be responsible for delivering personalized and efficient service through telephone communications, ensuring every interaction reflects the highest standards of hospitality.Main...
-
Guest Service Ambassador
3 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeKey Responsibilities:As a Guest Service Executive at AccorHotel, you will be responsible for delivering exceptional customer service to our guests. This includes providing quality service during check-in and check-out, maintaining control of guest and hotel accounts, and ensuring all charges are accurate and posted on a timely basis.Key Skills:Provide...
-
Guest Service Executive
4 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeJob SummaryWe are seeking a highly skilled Guest Service Executive to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide quality service to guests by responding to their...