Support Solutions Specialist

1 week ago

Anand, Gujarat, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Application Support Analyst

This role sits at the heart of our business operations, supporting bespoke applications across key areas.

SUCCESS IN THIS ROLE REQUIRES SOMEONE WHO THRIVES IN A FAST-PACED, DYNAMIC ENVIRONMENT.

Key Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
System Expertise & Continuous Improvement:
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide consistent, high-quality daily support to users across multiple departments and locations.
  • Collaborate with the Head of Application Support to identify and implement process improvements, automation opportunities, and self-service capabilities that reduce support volume.
Knowledge, Skills and Experience:
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.

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