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Senior Team Coordinator

1 week ago

Pune, Maharashtra, India IGT Solutions Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Ensuring effective team management, including process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution.
  • Maintaining high levels of customer satisfaction through exceptional communication and leadership skills.
  • Developing and implementing strategies to improve team performance and productivity.

A Bachelor's degree in any stream is required, along with 1-2 years of experience in a supervisor or TL role in a BPO Operations or Travel Account set-up.