Delivering Exceptional Services

5 days ago

Udaipur, Rajasthan, India beBeedelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Service Delivery Lead

  About Us

Hectae Analytics and Software Solutions is a digital transformation consulting firm specializing in enterprise ITSM implementations platform integrations service management optimization. We partner with clients across industries deliver tailored scalable outcome-driven solutions that enhance operational efficiency digital service delivery.

Position Overview

We are seeking a Service Delivery Lead (SDL) to set up lead our complete service delivery system from the ground up.

This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks standardize processes ensure service quality drive customer satisfaction. The SDL will act as both a strategic coordinator hands-on delivery lead ensuring services executed efficiently aligning with business objectives.

Key Responsibilities:

  • Design implement manage the end-to-end service delivery framework.
  • Establish standardize processes SLAs best practices for smooth service operations.
  • Monitor drive service quality ensuring customer satisfaction compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams engineering support business analysts operations ensuring seamless service execution.
  • Proactively identify risks issues gaps in delivery implementing corrective measures.
  • Generate regular reports on delivery performance efficiency improvement areas.
  • Mentor guide junior team members in delivery practices standards.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery implementation related roles.
  • Strong understanding of IT service management ITSM principles delivery frameworks.
  • Hands-on experience in setting up systems processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools e.g. ServiceNow Jira Service Management Zendesk highly desirable.
  • Excellent stakeholder management client-facing skills.
  • Strong problem-solving analytical organizational abilities.
  • Effective communication skills ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks preferred but not mandatory.

Why Join Us

  • Build own the service delivery function from the ground up.
  • Lead impactful delivery programs directly influence client success.
  • Collaborate with a technically advanced client-focused innovation-driven team.
  • Enjoy competitive compensation growth opportunities in a fast-scaling environment.

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