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Service Excellence Specialist
2 weeks ago
About this role:
We are seeking highly motivated and customer-centric individuals to join our support team. As a fresher, you will be trained to handle customer inquiries, resolve issues, and provide exceptional service.
Key Responsibilities:
- Answer inbound and outbound customer calls professionally.
- Assist customers with queries, complaints, and product/service information.
- Respond accurately and timely to customer concerns.
- Maintain records of customer interactions and update databases.
- Elevate complex issues to the relevant department when necessary.
- Deliver outstanding customer satisfaction through excellent service.
Requirements:
- Excellent verbal and written communication skills.
- Positive attitude, patience, and problem-solving ability.
- Flexibility to work in shifts if required.
As a member of our support team, you will have the opportunity to develop your skills, learn from experienced colleagues, and contribute to providing exceptional customer experiences. Our ideal candidate is enthusiastic, adaptable, and passionate about delivering top-notch service.
