
Quality Assurance Manager
2 days ago
A high-level summary of this role is as follows: Lead the team to achieve quality targets and improve performance. Ensure correction of errors, provide face-to-face feedback, and generate QA reports.
About The RoleThe ideal candidate will participate in client calls, identify methods to achieve quality targets, and implement them with consultation from operations managers.
This role requires a graduate (Bachelors or Masters) with minimum 6 years of professional experience in US healthcare (RCM) in service lines such as Coding (Multi-specialty). The candidate should have experience in Client and Stakeholder Management, Team Management, good understanding of quality matrices, and knowledge of quality tools.
Key Responsibilities:- Participate in client calls to understand quality requirements
- Identify methods to achieve quality targets and implement them with consultation from operations managers
- Test files/batches for new clients/processes
- Record identified errors
- Provide face-to-face feedback and email feedback on daily basis
- Ensure correction of errors by respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made
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