Program Manager

Job Description:

• Develop and maintain project plans, including schedules, budget, and resource allocation.
• Identify, manage, and mitigate project risks, issues, and dependencies.
• Manage complex projects, including project planning, execution, and closure.
• Provide mentorship and guidance to junior and mid-level project managers.
• Collaborate with cross-functional teams to ensure project success.
• Ensure project delivery within defined timelines and scope.

Technical Competencies:

• Specialized knowledge of customers' business domain and technology suite.
• Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest innovative solutions.
• Specialized knowledge of deal modeling, commercial, and pricing models.
• Create an integrated pricing model across service lines.
• Guide team members to apply pricing techniques.
• Grow the account, forecast revenues, and analyze complex internal reports.

Industry Knowledge:

• Specialized knowledge of customers' business processes and relevant technology platform or product.
• Able to forecast business requirements and market trends, manage project issues, and validate customer strategy.
• Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.
• Able to guide teams in driving change management projects or initiatives.

Knowledge:

• In-depth knowledge of platform/product and associated technologies.
• Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs, and presentations to prospects if required.
• In-depth proficiency in profitability and cost management.
• Analyze project financial data, identify trends, and proactively address budgetary issues.
• Have deep understanding of cost drivers and provide accurate cost forecasts.

And Resource Planning:

• Prepare independent global delivery models covering skill levels, skill mix, and onsite/offshore work allocation.
• Create an accurate resource plan for people, space, and infrastructure for the given requirements.
• Forecast people and skill requirements to align with plans.
• Optimize the schedule for complex projects with minimal supervision.

Support And Maintenance:

• Plan and execute transition for large/complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for knowledge transfer process.
• Optimize resource utilization based on demand from customers.
• Select and define SLAs; track service levels and analyze impact of SLA on complex processes and systems.

Management:

• Specialized level of expertise in risk management.
• Proactively identify risks, assess their probability, and impact, and develop comprehensive risk management plans.
• Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet objectives.

Behavioral Traits:

• Being a role model for taking initiative, ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being proactive and responsible.
• Leads team activities that support collaboration.
• Determines common goals and shares responsibilities for results; begins to build partnerships across departments and functions.

Focus:

• Understand client, market, and economic trends to establish ways of creating value for existing and new customers aligned to organizational objectives.

Alignment:

• Manages all internal and external issues that may affect the organization's vision, mission, and objectives.
• Leads and directs strategic planning team to address and outline the future direction of department.
• Prioritize work based on department priorities.
• Demonstrates a 'can-do' attitude and is willing to stretch self to achieve and exceed defined goals.

Making Decisions:

• Considers impact on directly involved parties while making decisions.
• Knows how to analyze difficulties down to their root.
• Demonstrated ability to take timely decisions when clear guidelines and process are defined.
• Takes ownership for accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of expectations.

Mindset:

• Actively seeks inputs/feedback from superior and peers to identify opportunities for improving his own performance and capability.

Advocate:

• Considers innovative ideas provided by others.
• Adapts change effectively using quality control systems and methods.
• Implements cutting-edge ideas to develop business unit services.
• Demonstrates willingness to work through change transition.
• Effectively communicates plan of action to stakeholders.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles.

• Flexible work arrangements, Free spirit, and emotional positivity.
• Agile self-determination, trust, transparency, and open collaboration.
• All support needed for realization of business goals.
• Stable employment with great atmosphere and ethical corporate culture.