
Advanced Systems Engineer
1 week ago
As a key member of our SaaS platform team, you will be responsible for ensuring the availability, latency, and performance of our services on Azure. You will define and enforce reliability standards, lead high-impact projects, mentor engineers, and eliminate toil at scale.
Key Responsibilities:- Develop customer-centric SLIs/SLOs for Tier-0/Tier-1 services, publish quarterly reports, and align teams to them.
- Implement an error-budget policy with multi-window, multi-burn-rate alerts; create clear runbooks and paging thresholds.
- Maintain SLO/EB dashboards (Azure Monitor, Grafana/Prometheus, App Insights). Conduct weekly SLO reviews with engineering/product teams.
- Drive roadmap tradeoffs when budgets are at risk; land reliability epics.
- Lead SEV1/SEV2 incidents without drama: own communications, run blameless postmortems, and make corrective actions stick.
- Engineer reliability in: Multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback.
- Harden AKS clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx); mesh optional.
- Ensure observability that works: Metrics/traces/logs with Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, OpenTelemetry. Alert on symptoms, not noise.
- Implement IaC & policy: Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper). No snowflakes.
- Guarantee CI/CD reliability: Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, Key Vault-backed secrets.
- Manage capacity & performance: Load testing, right-sizing, autoscaling; partner with FinOps to reduce spend without hurting SLOs.
- Define DR you can trust: RTO/RPO, test backups/restore, run game days/chaos drills, validate ASR and multi-region failover.
- E nsure secure by default: Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, shift-left checks in CI.
- Reduce toil: Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams.
- Celebrate customer escalations: Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.
- Document to scale: Architectures, runbooks, postmortems, SLIs/SLOs—kept current and discoverable.
- (If applicable) Streaming/ETL reliability: Apply SRE practices (SLOs, backpressure, idempotency, replay) to NiFi/Flink/Kafka/Redpanda data flows.
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