Chief Security Operations Manager

7 days ago


Bengaluru, Karnataka, India Arting Digital Full time
Job Description

We are seeking a Chief Security Operations Manager to join our team at Arting Digital. In this role, you will be responsible for leading the security operations team and ensuring the highest level of security for our clients.

About You

You will have a strong background in security operations, with experience in managing teams and delivering high-quality results. You will also have excellent communication skills, both written and verbal, and be able to work effectively with customers and internal stakeholders.

Key Responsibilities
  • Customer Interaction
    • Develop and maintain professional relationships with customers
    • Attend scheduled meetings with customers and US counterparts for regular work planning and projects
    • Communicate project plans and status updates to customers
  • Project Management
    • Prepare project plans and customize templates per customer specifics
    • Responsible for taking a project work breakdown structure and turning it into a professional project plan
    • Maintain projects running in parallel to day-to-day operations
  • Process Leadership
    • Responsible for service level agreement (SLA) adherence and reporting to customers and management
    • Compile required reports (monthly, weekly or quarterly)
    • Identify or escalate issues to seniors if technical delivery is not happening as expected
  • Incidents & Requests
    • Ticketing system owner for overall work queue for a set of customers
    • Determine what work items are active and communicate ETA and priorities to customers
    • Routes task items to leads for distribution among the team
  • Cost and Quality
    • Track and report quality of deliverables and work with leads and managers for improvement
    • Track and report resource utilization for a set of customers
    • Track customers operational service cost, project cost and profitability
Requirements
  • Must-have Skills
    • Common security policy frameworks
    • Experience managing a team to deliver Managed Security Service or Security Operations Center
    • Splunk, ArcSight, QRadar, DNIF or Qualys/Rapid7
    • ITIL process knowledge
  • Desirable Skills
    • Service mindset and empathy
    • Prior working background in onsite-offshore delivery model
    • Directly worked with US/European customers or colleagues
Salary Range

We offer a competitive salary range of $120,000 - $180,000 per year, depending on your experience and qualifications.



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