Solutions Focused Tech Support Professional
2 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at WizCommerce, where you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.
Key Responsibilities:- Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of our product's infrastructure, APIs, and backend systems.
- Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
- Python Scripting: Utilize Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
- Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
- Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
- At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills in English.
- Ability to work during US hours (evenings and/or nights).
- Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
- Hands-on experience with advanced technical support in B2B SaaS infrastructure.
$90,000 - $110,000 per annum based on location and experience.
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