Remote Customer Service Representative

2 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
Job Opportunity

We are seeking a highly skilled Customer Service Associate to join our team. This full-time, remote role involves managing online listings, handling customer communication, and conducting research to ensure product accuracy.

Main Responsibilities
  • Advertising Listings
    • Create and manage product postings on various platforms like OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
    • Regularly track sold items and update or remove postings accordingly.
    • Maintain open communication with the local sales team to ensure accurate and up-to-date postings.
    • Enhance existing postings by adding more detailed information and optimizing for customer engagement.
  • Customer Support
    • Respond promptly to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails within 24 hours.
    • Clarify questions and provide product-related details to facilitate smooth transactions.
  • Pricing and Research
    • Conduct thorough research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
    • Recommend competitive pricing based on analysis.
    • Assist in preparing data for seamless transition from item intake to Shopify uploads and final advertising postings.
Requirements
  • A minimum of 1 year of experience in online listings, customer service, or e-commerce operations is required.
  • Strong English communication skills, both written and verbal, are essential.
  • The ideal candidate should be highly organized, self-motivated, and capable of working independently during designated hours.
  • Experience with online marketplaces and customer support platforms is an advantage.

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